Origins Tea

Premium Loose Leaf Tea

Frequently Asked Questions

If you have questions that are not answered here, please contact us for more answers at:

james@origins-tea.com

 

Will I be charged tax?

The sales tax is already included in the displayed prices.

Can I place an order by phone?

Yes!  You may place any order by phone, from a small order to a wholesale order by contacting us here in Toronto at (647) 880 0718.

I live outside Canada and the United States. Can I still place an order?

Yes, absolutely!  You may still place an order if you live outside the Canada and the U.S. by e mailing or phoning us.  There is an additional $15 shipping charge for international orders.

I made a mistake on my order, how can I cancel my it?

If the order has not been shipped yet, simply contact us either by e mail or phone and we will gladly accommodate you.

If I see a price reduction on my recent order at origins-tea.com, can I receive a refund for the price difference?

Absolutely!  Please contact us with your order reference number, and we'll be happy to refund the difference.

What if I want to buy a larger quantity than what the website allows?

For large or wholesale orders, e mail or phone us, and we will accommodate your larger order.