Frequently Asked Questions
Will I be charged tax?
The sales tax is already included in the displayed prices.
Can I place an order by phone?
Yes! You may place any order by phone, from a small order to a wholesale order by contacting us here in Toronto at (647) 880 0718.
I live outside Canada and the United States. Can I still place an order?
Yes, absolutely! You may still place an order if you live outside the Canada and the U.S. by e mailing or phoning us. There is an additional $15 shipping charge for international orders.
I made a mistake on my order, how can I cancel my it?
If the order has not been shipped yet, simply contact us either by e mail or phone and we will gladly accommodate you.
If I see a price reduction on my recent order at origins-tea.com, can I receive a refund for the price difference?
Absolutely! Please contact us with your order reference number, and we'll be happy to refund the difference.
What if I want to buy a larger quantity than what the website allows?
For large or wholesale orders, e mail or phone us, and we will accommodate your larger order.